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transparent}.chat-tab.active{color:var(--accent);border-bottom-color:var(--accent);font-weight:500}.messages{padding:14px;display:flex;flex-direction:column;gap:9px}.msg{max-width:76%;display:flex;flex-direction:column}.msg.in{align-self:flex-start}.msg.out{align-self:flex-end}.msg-sndr{font-size:10px;color:var(--text-muted);margin-bottom:2px}.msg.out .msg-sndr{text-align:right}.msg-bub{padding:8px 12px;border-radius:10px;font-size:12px;line-height:1.55}.msg.in .msg-bub{background:var(--bg-msg-in);color:var(--text-primary);border-bottom-left-radius:3px}.msg.out .msg-bub{background:var(--bg-msg-out);color:#fff;border-bottom-right-radius:3px}.msg.ai .msg-bub{background:var(--bg-msg-ai);color:var(--accent);border:1px solid var(--accent-light);border-bottom-right-radius:3px}.msg.webchat.in .msg-bub{background:var(--teal-light);color:var(--teal);border-bottom-left-radius:3px}.msg.whatsapp.in .msg-bub{background:#dcf8c6;color:#1a1a1a;border-bottom-left-radius:3px}.dark .msg.whatsapp.in .msg-bub{background:#1e3a2f;color:#e0e0e0}.msg-meta{font-size:10px;color:var(--text-muted);margin-top:2px}.msg.out .msg-meta{text-align:right}.sys-msg{text-align:center;font-size:11px;color:var(--text-muted);padding:3px 0}.sys-msg span{background:var(--bg-hover);padding:2px 12px;border-radius:10px;display:inline-block}.sys-msg-time{background:none!important;padding:0!important;font-size:10px;opacity:.7;margin-left:4px}.msg-ticks{display:flex;justify-content:flex-end;margin-top:2px;color:var(--text-muted)}.msg-ticks.delivered{color:var(--text-muted)}.msg-ticks.read{color:#53bdeb}.reply-area{border-top:1px solid var(--border);flex-shrink:0;background:var(--bg-panel)}.reply-tabs{display:flex;padding:0 13px;border-bottom:1px solid var(--border)}.reply-tab{padding:7px 0;margin-right:15px;font-size:11px;color:var(--text-secondary);cursor:pointer;border-bottom:2px solid transparent}.reply-tab.active{color:var(--accent);border-bottom-color:var(--accent)}.reply-box{width:100%;padding:9px 13px;background:transparent;border:none;font-family:var(--font);font-size:12px;color:var(--text-primary);resize:none;outline:none;min-height:56px}.reply-box::placeholder{color:var(--text-muted)}.reply-toolbar{display:flex;align-items:center;padding:5px 13px;gap:5px;border-top:1px solid var(--border)}.tb-btn{background:none;border:none;cursor:pointer;color:var(--text-muted);padding:3px;border-radius:4px;display:flex;align-items:center}.tb-btn:hover{color:var(--text-secondary);background:var(--bg-hover)}.tb-sep{width:1px;height:16px;background:var(--border-strong);margin:0 2px}.tb-spacer{flex:1}.send-btn{padding:5px 14px;background:var(--accent);border:none;border-radius:var(--radius-sm);color:#fff;font-size:11px;font-weight:500;cursor:pointer;font-family:var(--font)}.ai-assist{display:flex;align-items:center;gap:4px;padding:4px 9px;border:1px solid var(--border-strong);border-radius:var(--radius-sm);background:var(--bg-panel);font-size:11px;color:var(--text-secondary);cursor:pointer;font-family:var(--font)}.ai-assist:hover{background:var(--bg-hover)}.form-banner{margin:10px 13px 0;padding:9px 12px;border-radius:var(--radius-md);flex-shrink:0}.form-banner.px{background:var(--purple-light);border:1px solid #d4b8f8}.form-banner.fin{background:var(--green-light);border:1px solid #9de0c4}.fb-top{display:flex;align-items:center;gap:6px;margin-bottom:6px}.fb-label{font-size:10px;font-weight:700;text-transform:uppercase;letter-spacing:.08em}.fb-label.px{color:var(--purple)}.fb-label.fin{color:var(--green)}.fb-time{font-size:10px;color:var(--text-muted);margin-left:auto}.fb-grid{display:grid;grid-template-columns:1fr 1fr 1fr;gap:2px 14px}.fb-field{font-size:11px}.fb-lbl{color:var(--text-muted)}.fb-val{color:var(--text-primary);font-weight:500}.contact-tabs{display:flex;border-bottom:1px solid var(--border);flex-shrink:0}.ct-tab{flex:1;padding:10px 0;text-align:center;font-size:11px;font-weight:500;cursor:pointer;color:var(--text-secondary);border-bottom:2px solid transparent}.ct-tab.active{color:var(--accent);border-bottom-color:var(--accent)}.c-hdr{padding:13px 13px 10px;border-bottom:1px solid var(--border)}.c-hdr-row{display:flex;align-items:center;gap:10px;margin-bottom:9px}.c-av{width:40px;height:40px;border-radius:50%;display:flex;align-items:center;justify-content:center;font-size:13px;font-weight:600;color:#fff;flex-shrink:0}.c-name{font-size:13px;font-weight:600;color:var(--text-primary)}.c-phone{font-size:11px;color:var(--text-muted);margin-top:1px}.c-actions{display:flex;gap:5px}.c-act{flex:1;padding:6px 0;border-radius:var(--radius-sm);border:1px solid var(--border-strong);background:var(--bg-hover);display:flex;align-items:center;justify-content:center;gap:4px;cursor:pointer;font-size:11px;color:var(--text-secondary);font-family:var(--font)}.c-act:hover{background:var(--border)}.c-act.primary{background:var(--accent);border-color:var(--accent);color:#fff}.c-act.primary:hover{opacity:.9}.c-act.green{background:var(--green);border-color:var(--green);color:#fff}.info-sec{border-bottom:1px solid var(--border)}.info-sec-hdr{padding:9px 13px;display:flex;align-items:center;justify-content:space-between;cursor:pointer}.info-sec-title{font-size:11px;font-weight:600;color:var(--text-primary)}.info-row{padding:2px 13px;display:flex;justify-content:space-between;align-items:flex-start;gap:8px}.info-lbl{font-size:11px;color:var(--text-muted);flex-shrink:0}.info-val{font-size:11px;color:var(--text-primary);text-align:right}.info-val.acc{color:var(--accent)}.info-val.grn{color:var(--green)}.info-val.amb{color:var(--amber)}.info-val.red{color:var(--red)}.info-pad{padding-bottom:7px}.journey{padding:10px 13px}.j-step{display:flex;gap:9px;margin-bottom:9px}.j-step:last-child{margin-bottom:0}.j-line-wrap{display:flex;flex-direction:column;align-items:center;flex-shrink:0}.j-dot{width:10px;height:10px;border-radius:50%;margin-top:1px}.j-dot.done{background:var(--green)}.j-dot.now{background:var(--accent);animation:pulse 1.5s infinite}.j-dot.pending{background:var(--border-strong)}.j-line{width:1.5px;flex:1;background:var(--border);margin:3px 0;min-height:10px}.j-label{font-size:11px;font-weight:500;color:var(--text-primary)}.j-label.dim{color:var(--text-muted)}.j-detail{font-size:10px;color:var(--text-muted);margin-top:1px}.cq-item{padding:8px 13px;border-bottom:1px solid var(--border)}.cq-top{display:flex;justify-content:space-between;align-items:baseline;margin-bottom:2px}.cq-name{font-size:11px;font-weight:500;color:var(--text-primary)}.cq-wait{font-size:10px;color:var(--text-muted)}.cq-wait.ov{color:var(--red);font-weight:600}.cq-reason{font-size:11px;color:var(--text-secondary);margin-bottom:4px}.cq-acts{display:flex;gap:4px}.cq-btn{font-size:10px;padding:2px 8px;border-radius:4px;border:1px solid;cursor:pointer;font-family:var(--font);background:none}.cq-btn.call{border-color:var(--green);color:var(--green)}.cq-btn.call:hover{background:var(--green-light)}.cq-btn.snooze{border-color:var(--border-strong);color:var(--text-secondary)}.outcome-grid{display:grid;grid-template-columns:1fr 1fr;gap:5px;margin-bottom:8px}.o-btn{padding:8px 6px;border-radius:var(--radius-md);border:1.5px solid var(--border-strong);background:var(--bg-panel);cursor:pointer;font-family:var(--font);font-size:11px;color:var(--text-secondary);text-align:center;font-weight:500;transition:all .1s}.o-btn:hover{background:var(--bg-hover)}.o-btn.sel-green{border-color:var(--green);background:var(--green-light);color:var(--green)}.o-btn.sel-amber{border-color:var(--amber);background:var(--amber-light);color:var(--amber)}.o-btn.sel-blue{border-color:var(--accent);background:var(--accent-light);color:var(--accent)}.o-btn.sel-red{border-color:var(--red);background:var(--red-light);color:var(--red)}.o-btn.sel-grey{border-color:var(--border-strong);background:var(--bg-hover);color:var(--text-secondary)}.re-row{display:flex;align-items:center;gap:7px;margin-bottom:8px}.re-lbl{font-size:11px;color:var(--text-muted);flex-shrink:0}.re-sel{flex:1;padding:5px 8px;border:1px solid var(--border-strong);border-radius:var(--radius-sm);background:var(--bg-input);font-size:11px;color:var(--text-primary);font-family:var(--font);outline:none}.note-box{width:100%;padding:8px 10px;border:1px solid var(--border-strong);border-radius:var(--radius-md);background:var(--bg-input);font-family:var(--font);font-size:11px;color:var(--text-primary);resize:none;outline:none;min-height:52px;margin-bottom:8px}.note-box::placeholder{color:var(--text-muted)}.log-btn{width:100%;padding:9px;background:var(--accent);border:none;border-radius:var(--radius-md);color:#fff;font-size:12px;font-weight:600;cursor:pointer;font-family:var(--font)}.log-btn:hover{opacity:.9}.stats-row{display:grid;grid-template-columns:repeat(3,1fr);gap:7px;margin-bottom:10px}.stat{background:var(--bg-panel);border:1px solid var(--border);border-radius:var(--radius-md);padding:8px 10px}.stat-val{font-size:20px;font-weight:600;line-height:1;color:var(--text-primary)}.stat-val.r{color:var(--red)}.stat-val.a{color:var(--amber)}.stat-val.g{color:var(--green)}.stat-lbl{font-size:10px;color:var(--text-muted);margin-top:3px}.book-panel{background:var(--bg-panel);display:flex;flex-direction:column;border-left:1px solid var(--border)}.book-hdr{padding:12px 14px;border-bottom:1px solid var(--border);display:flex;align-items:center;justify-content:space-between;flex-shrink:0}.book-title{font-size:13px;font-weight:600;color:var(--text-primary)}.book-sub{font-size:10px;color:var(--text-muted);margin-top:2px}.branch-tabs{display:flex;gap:4px;padding:10px 14px 0;flex-wrap:wrap;flex-shrink:0}.br-tab{padding:4px 10px;font-size:11px;border-radius:10px;cursor:pointer;border:1px solid var(--border-strong);color:var(--text-secondary);background:var(--bg-panel);font-weight:500}.br-tab.active{background:var(--accent-light);color:var(--accent);border-color:transparent}.br-tab.suggested:after{content:" \2605";font-size:9px}.cal-grid{padding:10px 14px;flex-shrink:0}.cal-day-row{display:flex;gap:5px;margin-bottom:8px;overflow-x:auto}.cal-day{padding:5px 10px;border-radius:var(--radius-md);border:1px solid var(--border);background:var(--bg-panel);cursor:pointer;text-align:center;flex-shrink:0}.cal-day:hover{border-color:var(--accent)}.cal-day.active{background:var(--accent);border-color:var(--accent)}.cal-day .d-name{font-size:9px;color:var(--text-muted);text-transform:uppercase;letter-spacing:.06em}.cal-day.active .d-name{color:#ffffffb3}.cal-day .d-num{font-size:15px;font-weight:600;color:var(--text-primary);line-height:1.2}.cal-day.active .d-num{color:#fff}.slots-grid{display:grid;grid-template-columns:repeat(4,1fr);gap:5px;padding:0 14px 10px;flex-shrink:0}.slot{padding:6px 4px;border-radius:var(--radius-sm);border:1px solid var(--border);background:var(--bg-panel);cursor:pointer;text-align:center;font-size:11px;font-weight:500;color:var(--text-primary);position:relative;transition:all .1s}.slot:hover:not(.full):not(.past){border-color:var(--accent);background:var(--accent-light);color:var(--accent)}.slot.active{background:var(--accent);border-color:var(--accent);color:#fff}.slot.full{background:var(--bg-hover);color:var(--text-muted);cursor:not-allowed;text-decoration:line-through}.slot.past{opacity:.4;cursor:not-allowed}.slot .cap{font-size:9px;color:var(--text-muted);margin-top:1px}.slot.active .cap{color:#ffffffb3}.slot.one-left .cap{color:var(--amber)}.confirm-row{padding:0 14px 14px;flex-shrink:0}.confirm-btn{width:100%;padding:10px;background:var(--green);border:none;border-radius:var(--radius-md);color:#fff;font-size:13px;font-weight:600;cursor:pointer;font-family:var(--font)}.confirm-btn:disabled{background:var(--border-strong);color:var(--text-muted);cursor:not-allowed}.confirm-btn:not(:disabled):hover{opacity:.9}.booking-note{font-size:10px;color:var(--text-muted);text-align:center;margin-top:6px}.script-tracker{padding:10px 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var(--accent);border-radius:12px;font-size:11px;color:var(--accent);background:var(--bg-panel);cursor:pointer;font-family:var(--font)}.qr-btn:hover{background:var(--accent-light)}.webchat-badge{display:flex;align-items:center;gap:5px;padding:3px 8px;background:var(--teal-light);border-radius:10px;font-size:10px;color:var(--teal);font-weight:500}.cal-header-row{display:flex;align-items:center;justify-content:space-between;padding:12px 14px;border-bottom:1px solid var(--border);flex-shrink:0}.cal-nav-btn{background:none;border:1px solid var(--border-strong);border-radius:var(--radius-sm);padding:4px 10px;cursor:pointer;font-size:12px;color:var(--text-secondary);font-family:var(--font)}.cal-nav-btn:hover{background:var(--bg-hover)}.cal-date-label{font-size:14px;font-weight:600;color:var(--text-primary)}.branch-select{padding:5px 10px;border:1px solid var(--border-strong);border-radius:var(--radius-sm);background:var(--bg-input);font-size:12px;color:var(--text-primary);font-family:var(--font);outline:none}.time-grid{display:grid;flex:1;overflow-y:auto}.time-row{display:grid;border-bottom:1px solid var(--border);min-height:36px}.time-label{padding:8px 12px;font-size:11px;color:var(--text-muted);font-family:var(--font-mono);border-right:1px solid var(--border);display:flex;align-items:center;background:var(--bg-list);flex-shrink:0;width:56px}.time-slots-row{display:grid;grid-template-columns:1fr 1fr;gap:4px;padding:4px 8px;align-items:center}.time-slot-cell{border-radius:var(--radius-sm);padding:3px 8px;font-size:11px;cursor:pointer;min-height:26px;display:flex;align-items:center}.time-slot-cell.empty{background:transparent;border:1px dashed var(--border);color:var(--text-muted)}.time-slot-cell.empty:hover{border-color:var(--accent);color:var(--accent);background:var(--accent-light)}.time-slot-cell.booked-px{background:var(--purple-light);color:var(--purple);border:1px solid #d4b8f8}.time-slot-cell.booked-fin{background:var(--green-light);color:var(--green);border:1px solid #9de0c4}.time-slot-cell.booked-enq{background:var(--teal-light);color:var(--teal);border:1px solid #a0d9e8}.time-slot-cell.full{background:var(--bg-hover);color:var(--text-muted);border:1px solid var(--border);cursor:not-allowed;font-size:10px}.slot-name{font-weight:500;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.slot-type{font-size:9px;opacity:.75;margin-left:4px}.flex{display:flex}.flex-1{flex:1}.gap-8{gap:8px}.mt-8{margin-top:8px}.fw6{font-weight:600}.text-muted{color:var(--text-muted)}.text-sm{font-size:11px}app-root{display:block;height:100%}